What does being a Call Center Representative mean at Lifestyle Home Products?

As a call centre representative at Lifestyle Home Products, you will spend most of your time making outbound calls, and receiving incoming calls, to-and-from potential customers and helping them come with a solution for their home Windows & Doors, Jacuzzi Bath Remodeling, and our Four-Season Sunrooms.

You will utilize our CRM and Cloud Call Center Software to streamline the process and maximize your ability to make a significant impact on our collaborative success.

You will become part of a team that shares a common goal—improving the Lifestyles of our customers and employees for years to come. We achieve this with a flexible remote environment, while still delivering valuable opportunities for professional development & growth.

Evenings - 5:00 pm to 8:30 pm.

Here’s what you bring to the table as a Call Centre Representative:

Self-accountability is important. We believe in your ability to hold yourself responsible, and work effectively in a work-from-home setting. Here’s what we need from you:

Make outbound calls and receive inbound calls from various lead sources.

• Promote our routine sweepstakes and product promotions to potential customers.
• Effective communication skills to build rapport with prospects and schedule appointments for our Sales Team.
• Work with various departments to support the sales process from start to finish.
• Address questions, concerns, and overcome objections to help potential customers.
• General customer service skills including active listening and empathizing with customer needs.
• Negotiation skills to help the customer understand how the product or service meets their needs.
• Confirm appointments daily and reschedule whenever required; ensuring other team members are well informed to deliver a great customer experience.
• The ability to effectively utilize CRM & Call Center Software to automate much of the communication process (Email, Texting, Voicemail, and Calls), to maximize productivity.
• Participate in weekly huddles and routine training sessions in-house, and with various vendors.

Here’s what we're looking for:

• The ability to manage your own schedule effectively.
• A high school diploma or equivalent.
• At least 3 years of inbound & outbound telemarketing experience.
• At least 3 years of experience working with CRM & Call Center Software (Lead Perfection & Five9 is considered an asset).
• Proficiency with various Microsoft Office & Google Workspace Applications (Word, Excel, Gmail, Calendar, etc.).
• A commitment to continuous professional development & training workshops.
• The ability to attend weekly meetings, to review calls and discuss improvement strategies.

Lifestyle Home Products supports diversity, equity and a workplace free from harassment and discrimination. We are committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.

Job Type: Part-time

Salary: $20.00 per hour

Benefits:

• Work from home

Schedule:

• Evening shift

Supplemental pay types:

• Bonus pay

Experience:

• telemarketing: 2 years (required)

Work Location: Remote

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