At George Brown College, we are committed to maintaining safe learning, working, and living environments for all members of our community. For our latest updates related to COVID-19, please visit - https://www.georgebrown.ca/covid-19.

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

• Checks in-out all continuing care clients requested charts.
• Provides efficient and effective front-line services to clients and students.
• Answers phone calls.
• Provides support to students in regard to the client scheduling system; explains processes, guides students on rotation.
• Monitors assignment of clients to students.
• Manages students’ voicemails.
• Enters new client information into the dental management software.
• Faxes medical consultations and referrals to physicians’ offices.
• Scans documentation into the dental management software.
• Processes payments for services.
• Balances daily deposits.
• Other duties as required.

What qualifications do you need for this role?

• One year certificate or equivalent from a recognized post-secondary institution in Dental Hygiene, Dental Assistant, Dental Office Administration, Medical Office Administration, Health Information Management or any other related.
• Minimum two years customer service-related experience; with experience working in a high-volume environment or student services department.
• Knowledge of dental practice management software is an asset.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint etc.).
• Strong verbal and written communication skills.
• Strong client service orientation and ability to work collaboratively with a wide range of stakeholders.
• Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
• Flexibility in adapting to change and in participating in consultative decision-making processes.

Interview process may consist of a practical skills component.

NOTES:

• If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

Closing: Open until filled.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact talentacquisition@georgebrown.ca and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website at www.georgebrown.ca.