Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

• Responsible for evaluating and processing all international, full-time program applications (including advanced standing) for an assigned portfolio.
• Monitors daily/weekly application volume to ensure backlogs are addressed and established deadlines are met, coordinating within the portfolio teams; escalates significant backlog issues to International Admissions Coordinator/Manager as appropriate.
• Uses the Student Information System (SIS- Banner) and OAS or OCAS to move applicants through the various stages of the application process. This includes running processes, inputting data, moving applicants to various queues (offer, refusal, etc.), generating offers, refusal notifications, interpreting test results, and ensuring the system, website and program rules reflect the stated requirements.
• Contributes to maximizing and achieving international student enrolment by accurately and efficiently assessing and processing international student applications (Post-Secondary and ESL) by determining applicant eligibility for admission to College programs and issuing acceptance, test, reject letters and international statement of estimated fees.
• Provides follow up and consultation to applicants on admissions process, requirements, and testing procedures. Advises unsuccessful applicants of alternative courses of action.
• Accurately refers students to internal and external services and supports and bridges gap for students accessing these services, such as academic departments, TLC, Assessment Centre, Financial Assistance, Registration, International Student Support, and Immigration, Refugees, and Citizenship Canada.
• Identifies issues which may require escalation to the appropriate staff member/department (Manager, International Admissions and Enrolment; Admissions Coordinator: Registrar’s Office: academic division; International Student Advisor; SA Heath Benefits Office).
• Coordinates with Finance to trace tuition payments and apply them to the correct term to allow applicant to secure their seat and subsequently register.
• Responds in a timely manner to all admissions-specific inquiries received by email, phone, or in-person to ensure courteous and accurate information/direction is provided on a variety of issues.
• Performs other related duties as assigned.

What qualifications do you need for this role?

• Three-year diploma or degree in Business, Public Relations, Communications, Administration, Office Information Management, Education, and/or equivalent experience or educational background.
• Minimum two-year practical experience in a fast paced, high-volume environment providing high level customer service to a diverse clientele in an office, service or educational setting.
• In-depth knowledge of international secondary school equivalencies, College and/ or University transcripts/ credits, transcripts and their equivalencies is required.
• Proficiency in Banner, OAS, OCAS, or other Student Information System is an asset.
• Intermediate skill level in Microsoft Office applications; experience in word processing, working with relational databases and spreadsheets.
• Fluency in written and oral English is required.
• Proficiency in a second language of one of our major international student groups is considered a significant asset (in particular, Mandarin, Korean, Russian, Portuguese, Japanese, Spanish, Hindi, Vietnamese, or Tagalog).
• Strong customer service and communication skills.
• Experience in problem-solving complex situations, troubleshooting and resolving conflict, exercising tact, discretion and sound judgment; ability to prioritize.
• Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
• Ability to work independently and as a team member.
• Ability to work in an environment where a diversity of people and situations are encountered.
• Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.

Interview process may consist of a practical skills component.

NOTES:

• If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
• First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.

Closing: January 06, 2023

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact talentacquisition@georgebrown.ca and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.