Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

• Acts as first point of contact for the International Admissions and Enrolment Services, providing student support and enquiry response via telephone, email, virtually, and in person.
• Provides general clerical duties including photocopying, word processing, faxing; sorting and distribution of incoming and outgoing mail; ordering office supplies and equipment.
• Prepares student proof of enrolment and graduation letters for application and renewal of study permits, work permits, and temporary resident visas.
• Provides advisement on policy and procedural issues related to international admissions and student services.
• Refers students to the appropriate department for specific issues (registration, counselling, academic advisement, financial assistance, housing, health insurance, immigration or external organizations related to student services, etc.).
• Demonstrates sound judgement and diplomacy while communicating with agents and students over the phone, and ensures accurate advice, information and direction is provided on a variety of issues.
• Offers solutions on student services, application and registration processes for all programs according to College policies, and refers students to other academic departments and service centers as appropriate.
• Promotes effective, interpersonal, co-operative work relationships and supports the teamwork structure, both internally and with external partners.
• Other duties as assigned.

What qualifications do you need for this role?

• Three-year diploma or degree from a recognized post-secondary institution in Business Administration, or related field and or equivalent experience.
• Minimum two years’ experience working in an office environment, including providing a high level of customer service to diverse clientele in a high-volume educational setting, with demonstrated ability prioritize to meet deadlines.
• Demonstrated intermediate knowledge of word processing, spreadsheets, and relational databases.
• Experience in processing high-volume, complex and specialized information and providing guidance is required.
• Experience in problem-solving complex situations, troubleshooting and resolving conflicts, exercising tact, discretion and sound judgment.
• Experience in providing excellent customer service/support; well-developed interpersonal skills, including cross-cultural sensitivity.
• Experience in prioritizing and managing pressure associated with the management of numerous high-volume tasks in a busy service environment, high level of accuracy and attention to detail.
• Experience working independently and as a team member.
• Ability to work in an environment where a diversity of people and situations are encountered.
• Ability to travel to different campuses and travel abroad, as required.
• Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.

Interview process may consist of a practical skills component.

NOTES:

• If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
• First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.

Closing: January 06, 2023

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact talentacquisition@georgebrown.ca and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website at www.georgebrown.ca.