Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

Who are we?

Manulife is on a journey to become a customer obsessed, digital leader; we’re transforming, and we need you! Individual Insurance Canada (IIC) has designed the broadest product shelf and offer the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, and the result will be exceptional experiences for our customers.

What role will I play?

As a Product Owner within the Travel Value-Stream, you will work closely with our Value-Stream Owners, delivery teams and Business partners to deliver products, services and capabilities to our customers and advisors. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. Your contributions will help evolve the customers and advisor experience through simplified and intuitive design; putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience.

In our quest to enhance and deliver new digital and self-service capabilities for our customers and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering. Overall, the Product Owner balances the customer need and business needs, while monitoring market trends and keeping a pulse on the competitive landscape.

As a Product Owner, you will:

• Define, plan, and deliver products, services and capabilities for features/epics
• Develop a comprehensive product roadmap while tracking to important milestones
• Identify, decompose, groom, and prioritize User Stories while eliciting requirements from business partner and clearly identifying acceptance criteria, assumptions, risks and dependencies
• Provide clarity on the ‘What’ and ‘Why’ of customer & business needs to the delivery squad
• Conduct analysis and incorporate findings, feedback and insights from customer and business research
• Lead the acceptance testing in conjunction with business partners
• Collaborate with internal and external stakeholders to ensure successful implementation of features
• Monitor the outcomes and experience of launched features and iterate where required

Who are you?

• You obsess about customers, seeking ways to listen, engage and act for their benefit
• You think big, with a constant curiosity to discover ways to use an agile mindset and enable the business to achieve its outcomes
• You thrive in teams establishing relationships, believing getting it done together drives innovation
• You take ownership with an entrepreneurial mindset that builds solutions, focusing on what matters; leveraging data to drive decisions
• You do what is right, working with integrity and speaking out when needed
• You share your humanity, building a diverse and inclusive work environment for everyone

Competencies for the role

• Strong analytical, troubleshooting, and problem-solving skills while working in a face-paced environment with changing priorities
• Strong verbal & written communication skills who can clearly articulate business needs to technical resources
• Practical experience with Agile tools & methods such as JIRA, Confluence, Scrum/Kanban delivery frameworks, release planning and User Story writing skills
• Experience delivering data centric initiatives including master data management, data integration, data warehousing & reporting
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative environment
• Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
• Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
• Proactively identify potential problems to prevent unfavorable outcomes
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
• Experience working in the Financial Services and/or Life Insurance industry
• Experience with Agile, Design Thinking, User Centered Design, User Experience, and journey mapping
• 3 - 5 years of relevant work experience

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.