Reservations Manager

The role of Reservations Manager is critical to the maximization of both our room revenue and our employees’ talent within Reservations, for The Fairmont Chateau Lake Louise. This department requires strong, clear and consistent leadership with a focus on constant improvement of processes and employee performance.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:

• Coordinate all operations of the Reservations Department including recruitment, scheduling, training and employee development.
• Responsible to ensure that the Reservation Department’s Colleague Engagement Survey goals are met and exceeded.
• Ensure timely communication with other departments, individual guests and travel partners.
• Responsible for establishing individual and team objectives in accordance with revenue/reservation/hotel goals.
• Problem solving and coaching staff in situations to ensure that guest expectations are met.
• Ensure budget is adhered to relating to the areas of payroll, AV and office supplies.
• Attend and participate in Front Office communication meetings, Revmax, leadership, and Sales meetings.
• Works closely with both the Director, Revenue Management & Sales Team in order to maximize revenues.
• Participate in package development and implementation.
• Build and update rates and packages in Hotel systems.
• Conduct regular audits of Hotel systems and advertising tools ensuring accuracy of rates, package information and availability.
• Departmental payroll administration.
• Hotel liaison between reservations, our Global Reservation Center and Regional Sales & Revenue Team.
• Monitor & address inventory variances, managing issues when they arise.

Qualifications:

• Strong leadership, team and communication skills are essential.
• Previous Front Office and/or reservation experience is a benefit.
• Highly detail oriented, exceptional organizational skills and able to handle multi priorities under pressure.
• Comfortable working with various Microsoft Office applications; Word, Excel, PowerPoint.
• Excellent understanding of reservation systems and how they interact with property systems.

Visa Requirements: Applicant must be legally eligible to work in Canada.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Types: Full-time, Permanent, Seasonal, Internship / Co-op

Salary: From $60,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• Paid time off
• Relocation assistance
• RRSP match
• Store discount
• Vision care
• VRSP
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

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