Salesforce Administrator
(1 year full-time contract)

"The best prescription I've ever given is a wish."
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

• What is Your Biggest Wish?

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

• What's In It For You?

• Meaningful opportunities to make an impact
• An environment where you feel valued and inspired
• An attractive compensation package, including Benefits, RRSP, Paid Vacation, Additional Paid Leaves
• Work/life balance and flexibility
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests and more!

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!
MISSION, VISION AND VALUES
Our* mission* is, together, we create life-changing wishes for children with critical illness.
Supported by our* vision* to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

• Where You Come In

We are looking for Salesforce Administrator to join our team at Make-A-Wish Canada. The Salesforce Administrator will be responsible for the execution of day-to-day support, configuration, and maintenance of our Salesforce environment, related apps, and tools. They will work closely with the business applications team to coordinate on support and project-related tasks. This role will perform record merging, data loading, and record management activities. They will be communicating directly with our end-users in mission, fundraising and operation teams across Canada.
This role is located in the Greater Toronto Area and is a 1 year full-time contract,* hybrid *position.

• What You Will Do

• Manage multiple user setup, profiles, roles, security model and permissions, fields, record types, page, layouts, and sharing rules.
• Supports user community, tracks, and resolves system, process, and data-related issues within set performance metrics.
• Support onboarding of new employees from a technical perspective.
• Troubleshoot, problem solve and document system issues.
• Work with declarative features like workflow rules, flows, approval processes, process builder, escalation rules and assignment rules for complex business process automation.
• Work with primary Salesforce lead on data loading, cleansing, and migration tasks as required.
• Supports assessments of Salesforce release updates and stays up to date on Salesforce release features.
• Supports data management activities including control and audit tasks to support healthy and compliant data.
• Serves as a supporting system administrator for the Salesforce.com environment, related tools, and integration solutions.
• Support maintenance of training materials and library.
• Works in compliance with the provisions of The Occupational Health & Safety Act in the applicable province of employment and its regulations and complies with the Foundation’s Health & Safety Policy.
• Other duties as assigned.

• What You Bring

• Post-secondary education in an information technology-related field or an equivalent combination of education, training and experience required.
• 2+ years of work experience in a system administrator role responsible for directly supporting users a Salesforce environment.
• 2+ years of experience in loading data into the Salesforce environment.
• Salesforce Administrator certification required (CRT101).
• Technical understanding of the Salesforce platform, with the ability to administrate custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Experience with Salesforce Classic user interface and migration to Lightning is an asset.
• Proficient in Office 365 with intermediate-level skills in Excel.

• Experience in the following technologies is an asset: Salesforce NonProfit Success Pack (NPSP), CauseView, Apsona, Demand Tools, and Form Assembly.
• A demonstrated ability to understand and articulate complex requirements.
• Experience with nonprofit processes preferred.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.

• Logical, process-oriented thinker with ability to quickly learn new technologies and apply to business challenges.
• Ability to communicate both written and orally in English; French is an asset.

• A clear Criminal Background Check required.
• Fully vaccinated against COVID-19 at least 14 days prior to their first day of work, subject to relevant accommodations or exemptions.

• Your Work Environment

• Hybrid work environment (2 days per week in-office) with occasional requirements to work outside of regular office hours.
• Occasional day/overnight travel.

Physical/Mental Effort

• Ability to work under pressure of multiple, tight deadlines, high volume workload, multiple demands, and dynamic priorities.

• *How To Apply

If everything you’ve read so far sounds like you, we encourage you to apply now! The application deadline is January 8, 2023.
Make-A-Wish® Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.

• Recruitment Process*

We thank all applicants for their interest, and we are committed to getting back to all applicants.

• Apply
• Reviewed by Make-A-Wish Employee
• Phone Screening
• Interview
• Reference Check
• Offer
• Criminal Background Check
• Start!

• About Make-a-Wish Canada*

Since 1983, Make-A-Wish Canada has granted over 36,000 wishes across the country, over 900 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.

• Join Our Online Community*

For more information on how you can support Make-A-Wish® Canada or get involved please visit our website at makeawish.ca.

Job Type: Contract

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