The SRE Scrum Master role assists in the planning, monitoring, and managing the day-to-day operations and delivery aspects of the Supply Chain SRE team. The role assists in managing team productivity and works to ensure the optimal health of the Supply Chain platforms by driving and prioritizing the delivery of resilient IT systems. This role is also an active participant in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, solution delivery, and incident and problem management. The Scrum Master reports to the Manager, Supply Chain Tech Dlvr.

What You’ll Do

• Setup and manage the SRE Operations Intake Process

• Help to create and prioritize SRE Backlog. Ensure OKRs & defined roadmap are being prioritized appropriately. Track all backlog items until delivery

• Advises, coaches, and leads Agile teams on Agile values, practices, and processes and ensures that the Agile team is fully functional, productive, and focused on the sprint goal

• Lead all scrum ceremonies and events including daily stand-ups, backlog grooming, sprint planning, retrospectives, and sprint reviews

• Introduce, lead, & coach agile best practices such as sprint planning, Kanban, burndown, & Scrum

• Communicate and provide timely status and operational reports to Sr. Leadership

• Oversee and report on deliverables; help to define assignments against schedules and milestones

• Contribute to knowledge management for all agile & scrum-related processes. Documentation is thorough and up-to-date

• Collaborate with admins and L3 developers to prioritize problem root cause analysis and fixes based on incident and error analysis to achieve highly reliable infrastructure, systems, and integrations

• Conduct Post-Incident Reviews to identify what’s working and what’s not, document findings and work with various teams to implement the learnings

• Document all changes following controls, procedures, and documentation standards and raises issues and concerns with recommendations for follow-up action

• Identifies dependencies with other teams and determines how to manage those dependencies without impacting the progress of the team.

What You Bring

• 3+ years of relevant work experience in project delivery with agile teams

• Agile practices including Scrum/Kanban, ceremonies (standups, backlog refinement, spring planning)

• Certified Scrum Practitioner (CSM) or Certified Scrum Coach (CSC) or equivalent formal education in Agile

• Experience with Collaboration & Change Management tools: Jira, Confluence, ServiceNow, Draw.io / MS Visio

• Experience in an DevOps or operations environment

• Previous experience working in an SRE environment which includes, telemetry, CI/CD, & platform automation.

• Experience with monitoring, logging & telemetry tools like New Relic, Sumologic, Grafana, Azure Monitor

• Brings a high-energy and passionate outlook to the job and can influence those around them

We are looking for high performing assertive individuals who have:

• Excellent Communication skills – Able to propagate information promptly, clearly, and unambiguously

• Strong Team Leadership–experienced in assessing and driving necessary actions to improve

• Change Management experience– ability to be an agent of change and work with resistors while maintaining performance

• Ability to develop and foster teamwork and facilitate team dynamics

• Problem-solving, organizational, and analytical skills, with the ability to coach and mentor all roles on a Scrum team

• Ability to scale thinking and analysis from strategic to detail and vice versa

• Conflict resolution and effective mediation and influencing skills

• The confidence to be the voice of authority–not afraid to do what is best for the team

• Always questions the status quo and looks for ways to work more effectively

• The knowledge of Retail Business/Technology is an asset

#LI-GS1

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.