Job Title
Senior Manager Retail Sales and Operations - Eastern Canada (Bilingual)

Job Location: Relocation toSaint John, NB (Hybrid)

What you can expect in a typical day
The Senior Manager Retail Sales & Operations is responsible for the financial performance, strategic planning, network growth, network enhancement and a consistent high level of operating standards of Irving Oil’s retail and fleet business in Eastern Canada.

What we offer:

• Competitive salary, bonus, and pension plan
• Flexible benefits, including a Health Spending Account
• Hybrid Work Opportunity – flexible work model that supports a blend of in-office and remote
• Wellness support, including annual wellness allowance and paid personal care days
• Paid vacation and vacation purchasing
• Personal and professional development opportunities
• Named one of Canada’s Top 100 Employers for six consecutive years

Your roles and responsibilities:

• Lead and provide a safety culture including personal and process safety.
• Coach, mentor, and develop the sales and operations team to increase leadership capabilities.
• Achieve financial performance as laid out by annual budget and five year operating and capital plans.
• Achieve network growth targets by adding new locations via new dealers, new distributors, and new Joint Venture locations. Work with Network Development to manage capital, land bank real estate, and develop New to Industry (NTI) locations.
• Lead and support Marketing in developing and implementing a clear value proposition that is competitive and will assist in achieving growth targets.
• Understand the marketing and sales initiatives and develop the strategy to communicate the programs to the field.
• Develop, implement and maintain market plans working with partners that will form a comprehensive strategic plan (NTI, raze & rebuild, renovations, banner conversions) to grow and improve our network and market share.
• Responsible to meet or exceed business line KPI’s (i.e. Same Store Sales, VOD, VOC, etc.)
• Manages a team responsible to ensure all sites in assigned territory are meeting or exceeding defined operational excellence standards e.g. utilizing the standout performance program and working with the Repairs & Maintenance team via case management to improve standards.
• Develops strategic plans and business cases to ensure successful negotiation of dealer contract renewals.
• Ensure 100% contract compliance.
• Proactively collaborate with dealers and joint venture partners to develop and execute growth plans.
• Develop and maintain strong relationships with our customers including dealer, distributors and Joint Venture partners.
• Build the Irving brand as a strong supplier in the market.
• Partner with credit to manage and limit exposure to risk.
• Develop a comprehensive understanding of competitors, industry trends, local and regional markets.

Professional skills:

• Advanced bilingual - French and English
• Lead and provide a safety culture including personal and process safety.
• Excellent negotiation skills and excellent problem-solving skills.
• Solid financial insight
• Oriented customer with successful relationship management skills
• Proven experience in commercial prospecting and personal contact
• Contacts established in the fuel supply industry Goal-oriented and proven ability to achieve goals
• Excellent negotiation skills and excellent problem-solving skills.
• Contacts established in the fuel supply industry Goal-oriented and proven ability to achieve goals

Education and experience:·

• 5 – 10 years of Sales and Operations experience
• Managerial experience in a previous applicable role
• Bachelor’s Degree in a field of study such as Business Administration or related field
• Bilingual – English/French ** Requirement

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Job Type: Full-time

Day range:

• Monday to Friday

Work Location: Hybrid remote in Halifax, NS

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