Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

Reporting to the Director, Student Engagement and Career Services and working collaboratively with the Sr Managers of Counselling and Student Well-being, and Accessible Learning Services, the Sr Manager, Strategic Integration Student Support Services provides leadership for the student intake, data gathering and analysis, and operational improvement processes across these service areas. The incumbent will also work closely with stakeholders across the College to ensure integration of data collection and that analysis processes are aligned in a manner that promotes student success and well-being.

• Provides daily and on-going support to service teams around use of data collection and client management systems, including provision of technical support for client management software systems, facilitating technical support from IT personnel at the College and external vendors where necessary.
• Leads development and implementation of new and existing software systems to optimize data collection and client services.
• Identifies key performance monitoring and service experience data collection opportunities for service areas, for example: student experience surveys, access surveys, service utilization reports.
• Produces quantitative and qualitative reports on key performance indicators; analyze data to identify opportunities for service improvements and make recommendations to the Director in this regard.
• Engages in the strategic planning of service access processes within the service areas, contribute to annual business planning and engage in new initiatives to promote service integration and outcomes, in collaboration with the Director and other service area managers.
• Develops a health-equity framework for service evaluation and program development across service areas.
• Works with College partners to enhance student navigation of service access points within Counselling, ALS, Deaf & Hard of Hearing Services and Peer Connect in alignment with strategic review and recommendations – for example, Project RISE.
• Develops strategic service plan for peer mental health programming and supports; work in collaboration with stakeholders cross-divisionally, including with academic areas, to develop programming and service access supports through peer-based resources.
• Responsible for budget management, approval and reporting for service areas in alignment with strategic and business planning goals.
• Represents service areas in external partnerships and collaborations aimed at development and implementation of health-equity, data driven service framework for student service access.
• Provides daily and on-going supervision to intake and front desk staff in service areas.
• Supervises peer mental health program coordinators and student staff; provide direction and leadership in development of peer mental health programming.
• Other related duties as assigned.

What qualifications do you need for this role?

• Masters Degree from a recognized post-secondary institution in a related field (Counselling, Social Work, Disability Studies, Adult Education, Business Administration etc.) is required.
• Registration in a relevant regulated profession preferred – e.g., OCSWSSW, CRPO.
• Minimum seven (7) years relevant leadership experience, including demonstrated success in a student services environment. Preferably with direct experience in student affairs, post-secondary mental health, or accessibility services.
• Formal training on data base/software systems management or equivalent experience is required.
• Data analysis training or extensive equivalent experience is needed.
• Experience and/or training in outcome-based program/service planning and evaluation.
• Excellent communication, facilitation, and collaboration skills with diverse audiences, ranging from students, administration, faculty, and professional service providers.
• Working knowledge of key aspects of post-secondary student services delivery, with expertise in areas of student mental health and accessibility services.
• Understanding of principles of anti-oppressive and trauma-informed practice with the ability to enhance equity and inclusive service environments for diverse communities of students, staff, and stakeholders.
• Experience producing service reports presentations and analyzing statistical and qualitative data.
• Ability to synthesize data into meaningful reports and recommendations on service usage and trends.
• Understanding of health-equity frameworks and best practices in inclusive health and well-being services is needed.
• Possesses a strong student-centered orientation grounded in a strengths-based approach to supporting student engagement and leadership in service development and delivery.
• Experience providing leadership, coaching, guidance, advice, and support to all levels of management and employees on human resources issues.
• Leads collaboratively by partnering with others internally and externally to engage multiple stakeholders, foster alignment, gain consensus, and influence outcomes.
• Demonstrates superior communication in articulating direction and the reasons for it, in problem solving to resolve issues and in managing crisis situations.
• Strong analytical, coordination, change management and project management skills with ability to prioritize changing and conflicting demands, meet deadlines, and stay productive under pressure.
• Demonstrated leadership in delivering excellent service to others as this is key in supporting the success of our students and the College.
• Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
• Flexibility in adapting to change and in participating in consultative decision-making processes.

NOTES:

• If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
• Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

Closing: Open until filled.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact talentacquisition@georgebrown.ca and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website at www.georgebrown.ca.