SUMMARY:

The Service Manager provides quality and timely service to the customer through the recruitment, training and supervision of specialists and trainees. The main focus for this position is creating, retaining, and exceeding customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities are listed below. Other duties may be assigned.

• Recruits, interviews, and selects the personnel needed to efficiently staff the service function. Determines work procedures, prepares work schedules, and expedites workflow. Ensures appropriate scheduling and maintenance of fleet. Issues written and oral instructions.
• Is licensed by their respective state as a Certified Applicator in the categories supervised. Ensures new hires in service function become licensed as required by company policy/state and/or federal law. Also ensures current licensing is maintained by all employees as required by company policy/state and/or federal law.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures. Assigns and monitors duties to service personnel for efficiency. Examines work for accuracy, neatness, and conformance to best practices as well as company policies and procedures. Monitors and ensures the safe and efficient use of materials and equipment by employees. Maintains positive morale among personnel and actively promotes teamwork.
• Evaluates quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service related concerns.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Monitors and executes facility organization and maintenance. Maintains Pre/Post Trip Inspection and Driver Qualification files. Ensures that a safe work place is provided for all employees by ongoing training and adherence to company policies. Supervises maintenance of equipment. Prepares composite reports from individual reports of subordinates. Works with other managers to identify ways to reduce customer cancellations.
• Assists the general manager in developing annual budget.
• Other duties or special projects as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly supervises two or more employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor degree (B.A.) or equivalent from two-year college or technical school, or two to three years’ related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before employees and have basic interaction with customers.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area and volume.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

As required by federal and provincial law.

OTHER SKILLS and ABILITIES:

• Oral and written communications skills
• Organizational skills
• Flexibility
• Customer service skills
• Ability to operate specific equipment or tools
• Ability to prioritize tasks

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.

· The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee frequently works with mechanical objects and works in outside weather conditions. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

· The noise level in the work environment is occasionally loud.

Come Grow with US! Excellent salary plus bonus and benefits plan!

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Barrie, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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