The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a ServiceNow Developer for its National
Office.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership.

Location: Headquartered in Ottawa, this position is eligible for a remote-work arrangement within
Canada.

What can I expect to do in this role?

Under the direction and supervision of the Manager, Information Technology Architecture and
Projects, the ServiceNow Developer will be responsible for creating and managing technical solutions within the Institute's ServiceNow system. This includes, but is not restricted to, scripting, automations, data structuring, and API integrations.

Major responsibilities include;

• Analyze, plan, design and develop ServiceNow solutions, translating business requirements into scalable, flexible and secure integrations, software, and data structures.
• Develop, maintain, update, test and support the ServiceNow systems and all associated infrastructure, including recommending and implementing new technologies.
• Identify and implement the best third party integrations and plugins for ServiceNow.
• Work closely with the business analyst to identify pain points among users and propose and develop solutions to address them.
• Work with the data architect to define custom data structures within ServiceNow.
• Work with the software architect to integrate the PIPSC data pipeline with ServiceNow.
• Apply industry best technology development and content practices and methodologies, operational practices and procedures (i.e. continuous integration/continuous delivery (CI/CD) pipeline, code review and versioning, performance and load testing, development life cycle).
• Provide senior level support and subject matter expertise for complex problems.
• Collaborate with internal and external stakeholders on software issues and respond to inquiries in a timely fashion.
• Participate in cyber security and information security assessments including intrusion prevention and platform vulnerabilities and implement solutions.
• Documentation, training and knowledge sharing.
• Assess third party integrations with ServiceNow for technological soundness, security, and programmatic integration and make recommendations regarding adoption.
• Identify opportunities for improvement and new software system features.
• Collaborate with other technology team members to ensure and application functionality, performance and feature optimization.
• Work with the business analyst to implement future ServiceNow projects with other teams.
• Prepare project plans to present technical ideas and establish timelines.
• Participate in multi-disciplinary teams assigned to special projects and work collaboratively with employees in other sections.

How do I qualify?

We are looking for a highly skilled candidate with these qualifications:

• Four-year university degree in Information Technology, Computer Science, Engineering or equivalent.
• Six (6) to Eight (8) years’ experience in software development, with particular emphasis on

ServiceNow.

• ServiceNow developer certification is an asset.

Why work with us? Here are our benefits:

• Permanent Full-time (35 hours per week)
• Salary Range: $87,615 to $109,510 (G6)
• Group Benefits (Health, Dental, Life Insurance, Disability Insurance)
• Pension Plan
• Vacation (4 weeks/year) and other generous paid leave

Knowledge, Skills and Abilities:

• Advanced knowledge of the ServiceNow platform, including data structures, security roles, automation, scripting, and system configuration.
• Advanced knowledge of the JavaScript programming language.
• Extensive experience working in an Agile environment.
• Experience with Git versioning systems and Continuous Integration / Continuous Delivery (CI/CD).
• Experience working with REST and GraphQL Application Programming Interfaces (APIs).
• Experience creating unit tests, linting, and documenting code.
• Ability to troubleshoot software and identify edge cases.
• Self-motivated and takes initiative to get tasks completed and issues resolved in a timely manner.
• Knowledge of TypeScript and Angular an asset.
• Self-motivated and able to manage competing priorities.

How to apply:

Please submit a cover letter and resume to competition 23/20, highlighting why you are a good fit for this position by 4:00 p.m., February 20, 2023.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

We encourage applications for this opportunity from Indigenous Peoples, women, people living with disabilities, persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions.

We are committed to providing an inclusive, psychologically safe, harassment-free, and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

COVID-19: Vaccination remains the most effective tool to reduce the risk of COVID-19. The Institute is committed to ensuring the health and safety of our employees in the workplace, and therefore may require proof of vaccination for all of our employees unless a valid accommodation under legislation exists.

Until further notice, all interviews will be conducted over video calls.

Job Types: Full-time, Permanent

Salary: $87,615.00-$109,510.00 per year

Benefits:

• Dental care
• Disability insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Software development: 6 years (required)
• ServiceNow: 6 years (required)

Licence/Certification:

• ServiceNow developer certification (required)

Work Location: Hybrid remote in Ottawa, ON

Application deadline: 2023-02-20

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