Date Posted: 01/03/2023
Req ID: 28960
Faculty/Division: UofT Mississauga
Department: UTM: Ofc of the Registrar
Campus: University of Toronto Mississauga (UTM)
Position Number: 00036493

Description:

About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Manager, Student Recruitment Events and Outreach, the Student Recruitment and Admissions Representative provides front-line and administrative support for Student Recruitment and Admissions in the Office of the Registrar to assist U of T Mississauga in achieving its recruitment and enrolment goals and objectives. The Representative provides proactive, customer-focused, high-quality service to a diverse population and is the first point of contact for visitors to Student Recruitment and Admissions. The Representative will assess the needs of prospective students, families, school counsellors and others, and match those needs to appropriate staff, departments or divisions.

The Student Recruitment and Admission Representative is responsible for positively representing the University to support the recruitment of qualified students. The Representative provides detailed information and must have a good understanding of the admission process, program requirements, a basic understanding of world-wide education systems, as well as programs and policies of the University, and U of T Mississauga in particular. The ability to interpret and explain admission guidelines and procedures, and adhere to University policies and practices is crucial. The Representative helps plan, co-ordinate and represent U of T Mississauga in recruitment events and programs and provides support for the campus tour program by coordinating, scheduling and tracking work study students and casual staff in the delivery of the program.

Your responsibilities will include:

• 
  Acting as the first point of contact for general enquiries
• Providing detailed information regarding admission requirements to prospective students and applicants
• Fostering positive relationships with students, parents and the general public
• Responding to routine admissions and awards enquiries and referring complex enquiries as appropriate
• Updating and maintaining application information data
• Promoting programs at recruitment events
• Coordinating scheduled activities for functions
• Determining logistical details and activities for events and/or programming

Essential Qualifications:

• 
  Bachelor's degree or equivalent combination of experience and education
• Minimum two years' experience in a fast-paced, high-volume customer service environment
• Experience in planning and coordinating events and/or programs for large groups
• Excellent communication and customer relations skills
• Knowledgeable on issues and trends related to student recruitment, admission and university life
• Proficiency in Microsoft Office and social media applications with the ability to stay current and learn new applications and technology
• Attention to detail and a high degree of accuracy
• Strong organizational and prioritizing skills with the ability to work in a rapidly changing environment
• Demonstrated ability to exercise sound judgement, take initiative and work within a team

Assets (Nonessential):

• 
  Experience in a direct student recruitment and/or admissions services environment
• Experience with Slate and ROSI

To be successful in this role you will be:

• 
  Adaptable
• Diplomatic
• Organized
• Possess a positive attitude
• Resourceful
• Team player

Closing Date: 01/11/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

This is a Nine (9) Months Term Position