Supervisor, Food & Beverage - 2023 Season Job at Cabot Link at Inverness Limited Partnership
Title:
Supervisor, Food & Beverage
Reports to: Assistant Manager, Food & Beverage
Location: 18 Cabot Lane, Inverness, Nova Scotia, B0E 1N0
Job Type: Full-time Seasonal - May through October (availability to work flex hours)
About Cabot Cape Breton
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 19 luxury Golf Villas, with 22 additional homes currently under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.
Position Overview
As a Supervisor of Food & Beverage, you should share a passion for service excellence and infuse enthusiasm into everything you do. Your excellent leadership ensures the team provides prompt, warm, and reliable service to guests dining in our restaurants. You are professional, personable, and proud to represent the Cabot brand, and proactively act as an ambassador and role model of exceptional service.
Core Competencies
Inspiring Leadership:
- Lead a team of professionals who exhibit timely, personalized, friendly, and efficient food and beverage service.
- Train and supervise front of house employees to exceed our guests’ expectations.
- Effective and timely communication with the team and associates within the department and across departments.
- Deliver daily information briefings with team members to share information on reservations, specials, special guest requests/celebrations, large groups, etc.
- Ensure you and the entire team exceed departmental policies, procedures, and service standards.
Executional Excellence:
- Ensure timely, personalized, friendly, and efficient food and beverage service is provided to our guests.
- Ensure that service runs smoothly, and any guest issues are resolved in a timely manner.
- Assist with service as needed, i.e., run food or drinks, clear tables, seat guests.
- Demonstrate effective and proactive organization skills.
- Monitor & correct daily in/out punches for hourly employees and submit approved hours by deadline for biweekly payroll.
- Provide training, coaching, and feedback to support the ongoing development of front of house staff.
- Ensure that all side duties are completed prior to and at end of shift (side stations properly stocked).
- Orders and controls inventory of all front-end supplies.
- Bring any concerns to the attention of the Assistant Manager or Manager, Food and Beverage (related to internal or external guests, food or service quality, operation of the room, physical surroundings).
- Monitor & correct daily in/out punches for hourly employees and submit approved hours by deadline for biweekly payroll.
- Must be able/willing to work in multiple or various outlets as required.
- Ensure a safe, clean and productive work environment at all times.
- Identify unsafe areas and activities and report hazards immediately.
- Communicate in an effective and timely manner any concerns to the attention of the Assistant Manager / Manager, Food and Beverage (related to internal or external guests, food or service quality, operation of the room, physical surroundings).
Qualifications:
- High school diploma and/or previous retail management experience.
- Previous restaurant supervision an asset.
- Serve Right certification recommended.
- Must be of legal age to serve alcohol in Nova Scotia (19).
- Experience with Point of Sales systems.
- Extended knowledge of food and beverage and the daily function of a fast-paced establishment.
- Working knowledge of wines, spirits, and beer.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours – mornings, evenings, weekdays, and weekends as required.
Physical Demands:
- Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching.
- Exerting up to 50 lbs of force occasionally, and/or up to 25 lbs of force frequently or constantly lift, carry, push, or otherwise move objects.
- Frequently ascending or descending stairs and ramps.
- Occasional kneeling, pushing, pulling, lifting.
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