Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Technical Operations has an exciting opportunity for you if you are striving to work in a motivating, dynamic, fast-paced environment as a Technical Specialist, Project Support.

We are looking for a responsible and passionate individual who will support the Network Operations teams. This is your chance to demonstrate your skills and competencies in a rapidly changing equal opportunity environment. We look forward to meeting with you and helping you succeed in this opportunity.

What you will be doing:

• Develop, deliver, and continuously improve the third-party contractor orientation program including documentation packages.
• Assist other technical specialists in developing and delivering technical training to operations team members.
• Assist other technical specialists in the technical onboarding of new operations team members.
• Assist other technical specialists in the dimensioning, operation, and upgraded of the test lab.
• Identify opportunities and drive improvements to strengthen our training and orientation programs, improve the customer experience, or reduce waste.
• Work with other departments such as Technology, Engineering, Planning, NOC, and others to participate in or initiate cross-functional team initiatives to drive continuous improvements in a variety of domains.
• Build an understanding of industry trends and contribute to the implementation of standards and practices for areas of domain expertise.
• Prepare impactful presentations and training material then present them in front of internal and external partners.

What you will bring:

• 
  6 – 10 years of experience required.
• Telecommunication industry experience is preferred.
• Advanced knowledge of cell site architecture, hardware, and maintenance processes.
• Knowledge of various teaching and presentation methodologies.
• Strong organizational, communication, and presentation skills.
• Excellent verbal and written communication skills with the ability to deliver complex technical information clearly and concisely to a variety of audiences.
• General understanding of the company’s overall business operations and products.
• Quality Management designation or a commitment to quality performance and teamwork across multiple disciplines.
• Project Manager designation or you are detail-oriented with an aptitude for tracking progress across many disciplines.
• Program Manager designation or demonstrated leadership skills in strategy and planning.
• An agile mindset supporting an agile working environment.

Schedule: Full time

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment