Technical Support Analyst Job at Regina Catholic School Division
Operational Management
· Provide Tier 1 Help Desk services to Regina Catholic Schools’ technology users
· Provide customer first point of contact support and issue resolution
· Provide workstation troubleshoot and support services
· Assist in asset management including computer equipment service and repair history
· Install and configure computer related hardware and software
· Assist in the implementation and upgrading of network cabling
· UPS installation and maintenance
· Workstation imaging and deployment
Strategy and Planning
· Conduct research and evaluate/recommend device requirements for procurement and deployment efforts
· Accurately document instances of hardware failure, repair, installation, and removal
· Support development and implementation of new computer projects and new hardware installations
· Recommend, schedule, and perform computer hardware and peripheral equipment improvements, upgrades, and repairs
· Assist in the creation and maintenance of processes, procedures, and documentation
· Understand the school division’s goals and objectives
· Train staff in the use of division-supported hardware and software
· Deploy and support mobile device management software
Other duties as assigned by the Technical Services Manager and/or Chief Information Officer
Job Type: Permanent
Salary: $30.69-$34.84 per hour
Benefits:
- Company pension
- Employee assistance program
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- REGINA, SK: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 3 years (preferred)
Work Location: One location
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