• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Available to: Internal & External

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts. CP provides North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

PURPOSE OF THE POSITION

As a Technical Writer position for all I/O applications/solutions, you will be a core member of the DCS team who will work with our business partners to deliver business values in the area of all I/O applications/solutions through projects and application sustainment activities. With minimal supervision, Specialists are responsible to analyze complex situations, demonstrate ability to apply critical thinking techniques to validate understanding of existing infrastructure technology solutions and validate new solution designs. Maintains a strong understanding of the Software Development Lifecycle (SDLC), (AGILE, Accelerated SAP (ASAP), Waterfall) and Information Technology Infrastructure Library (ITIL) procedures. In this role, the employee must possess a strong technical aptitude, excellent writing skills, and an expert knowledge of desktop publishing and online help authoring tools, proven ability to work with SME's to effectively extract technical information into clear, concise and understandable documentation, and experienced in learning and excelling in new technologies as needed. The employee as need to demonstrated attention to detail, research abilities and exceptional follow-through skills

POSITION ACCOUNTABILITIES

• Created process flow diagrams and high-level overviews of processes that include the name of the process, process triggers, major process steps, process outputs, and actor-based workflow identifications
• Develop workflow detail diagrams that outline the tasks performed by, and information exchanged between, individual actors at each step in a process flow
• Documentation of manufacturing, operations, and financial business processes
• Demonstrated process management skills
• Designed and maintained branding styles and templates
• Create documentation for engineers, field service personnel and other technical audiences
• Ability to adjust to changing priorities and manage customer expectations

POSITION REQUIREMENTS

• Bachelor's Degree in relevant field or equivalent experience
• Excellent writing skills and an expert knowledge of desktop publishing authoring tools – preferably Microsoft Suite

NICE TO HAVE

• Converged Infrastructure experience with specialization in one of the three base technologies (Compute, Storage or Networking)
• Strong practical experience using a wide variety of programming languages C#, VB.Net. Preferred
• Ability to independently deliver on achieving operational excellence, including but not limited to: Information Technology Infrastructure Library (ITIL); Software Development Lifecycle (SDLC) and deliverables within the Project Management Office (PMO). (High proficiency)

WHAT CP HAS TO OFFER:

• Flexible and competitive benefits package
• Hybrid working arrangements
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").