Telephone Interviewer Bilingual Job at York University
Purpose:
Reporting to the Manager, Data Collection, the Interviewer is responsible for collecting information for various research projects that include population health, education, social service delivery, gender, the environment and voting behaviour.
Education:
High School Diploma.
Experience:
Related experience with telemarketing or other telephone-oriented work will be beneficial.
Skills:
Interviewers must have a friendly, pleasant and professional telephone manner. strong interpersonal skills, including discretion, tact and diplomacy. exceptional verbal and written English and French language skills, a clear and confident speaking voice. the ability to secure and maintain cooperation of respondents contacted by telephone. the ability to build trust with a respondent are also key. care and accuracy in recording responses and other data during the interview. the ability to follow instructions and implement interviewing guidelines. use of judgment in problem recognition and request for supervisor's assistance. ability to maintain confidentiality is important for interviewers working with surveys. an accurate typing speed of at least 30 w.p.m. and some familiarity with computers.
PLEASE NOTE: This position requires bilingualism in English and French.
When working from home, employees are expected to provide a laptop/desktop computer and a headset. Employees working from home will not have equipment provided for them.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.
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