Travel Claims Assistance Agent – 100% remote

Are you looking for a stimulating and dynamic job? Would you like to be apart of a team that believes in your potential and apart of a great company that will help you advance in your career? This is the job for you! We are currently looking for 6 Travel Claims Assistance Agents for one of our clients in the insurance industry.

What is in it for you:

· Salary at $21/h ($22/h after 6 months) plus $1000 signing bonus – $250 on first pay and $750 after 3 months)

· Additional raise and annual performance bonus

· The company will provide all the required equipment

· 3 weeks vacation

· Position 100% remote, full-time position 40 hours per week

· Group health/dental plan, RRSP match

· Paid training and professional development opportunities, including an educational assistance program

· Free telemedicine service

· Opportunities for growth and advancement

· Work-life balance

· Focus on health and wellness initiatives with an excellent EAP program

· Employee engagement programs focused on fitness, food, and fun.

· Work schedule – rotational shifts (between 8 a.m.-9 p.m. Monday to Friday, and Saturday and Sunday 8:30 a.m. to 5 p.m.)

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What you will need to succeed:

· One to two years of experience in a customer service-related position

· Clear and effective communication in both English and French (written and verbal); other languages such as Spanish are an asset.

· Superior customer service skills

· Excellent interpersonal skills

· High level of professionalism

· Good problem-solving skills

· Highly organized with ability to multitask and prioritize

· Proficiency in the Microsoft suite product

What you’ll do:

· Obtain all the necessary information on the initial call/email to open a claim and thoroughly document all interactions in the claims system

· Provide information on several insurance products and the terms, conditions, and exclusions for each product

· Provide information on the claim process to the caller

· Provide claim status

· Take ownership of complaints or complex files to ensure the claim is resolved

· Monitor the Claims Assistance mailbox and respond via email or phone call

· Complete administrative tasks as delegated by the team leader and as per business needs

Why Recruit Action?

Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only qualified candidates who match hiring criteria will be contacted.

Job Type: Full-time

Salary: $21.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• RRSP match
• Vision care
• VRSP
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (required)

Language:

• French (required)

Work Location: Hybrid remote in Trois-Rivières, QC G8T 2A3

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