Our Canadian Contact Center is looking to grow our virtual sales team and are seeking energized people to join the pack. If you are outgoing and love talking to people about what they need to support their pet family members - here is where you want to be to grow personally and professionally.

Start Date: January 30th , 2023

Base Salary: $35,000 annually

• Uncapped bonus plan (paid semi-monthly)

Work Week: Team members are scheduled five 8-hour days during business hours:

• Monday - Thursday - 8:00 a.m. EST to 9:00 p.m. EST
• Friday 8:00 AM EST - 7:00 PM EST
• Saturday 9:00 a.m. EST to 5:00 p.m. (on a rotation basis).

Full-time Permanent * Work from Home * First 3 Months - GUARANTEED$750.00/Month Bonus

• 3 Weeks' Vacation
• 7 Personal Days
• Benefits - Medical, Dental and Vision
• Option between Pet Insurance or Child Subsidy

Membership Sales Representatives are responsible for connecting with pet owners and handling sales and service inquiries on an inbound & outbound basis.

These inquiries include but are not limited to sales, service, retention, digital correspondence, updating contact information, upgrading memberships, cross selling or any general questions that may be presented. Additionally, live chat support, email follow up and other projects are at times required.

Job Duties

• Sell Membership products and services.
• Achieve monthly sales targets and Key Performance indicators.
• Provide front-line phone support and live chat function support to pet parents.
• Educate customers, determine root cause of the call to work with the customer and internal team members with a desired outcome of first call resolution to provide solutions and services that ensure long-term customer retention.
• Update customer information, such as address, pet information, and billing details.
• Answer questions and update information regarding billing and file lost pet reports, facilitate reunite calls.

Key Responsibilities

Sales

• Strong at building relationships, understanding needs and motivations of pet parents, required for consultative selling.
• Comfortable positioning product, closing a sale, and upselling add-on products and services.
• Comfortable adapting to new campaigns, promotions, and product updates.
• Effectively manages time, lead flow, inbound and outbound calls to achieve targets.
• Maintain high energy to perform at high levels monthly.

Customer Focus

• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Acts with customers in mind

Attention to Detail

• Acts to verify information.
• Understands the importance of details.
• Follows trained protocols.
• Takes ownership for accuracy.
• Proactively identifies mistakes and makes corrections.

Listening

• Practices attentive and active listening.
• Has the patience to hear people out, and demonstrates empathy where appropriate.
• Can accurately restate the opinions/needs of others.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Probes all fruitful sources for answers.
• Can see hidden problems.
• Looks beyond the obvious and doesn't stop at the first answers.

Requirements/ Education/Experience

• High School Diploma or equivalent; bachelors or associates a plus
• 1-2 years sales or consulting experience dealing directly with the public; prior call center experience is a strong asset.
• Qualified candidates will need to ensure they have a dedicated workspace and must meet internet access standards for consideration. We will provide the equipment and offer technical support.
• Due to nature of the role, an environment free of loud noises and distractions, privacy so people are not listening to the calls or seeing the monitor screen is a requirement.
• Home Internet service must be stable.
• Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
• Must have hardwire availability into internet due to telephony connectivity (no wi-fi)

Job Type: Full-time

Salary: $35,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Application question(s):

• Have you ever been convicted of a criminal offence for which a pardon has not been granted?
• What are your salary expectations?

Work Location: Remote

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