BMW/MINI Victoria has an opportunity for a customer-focused Junior Warranty/ CRM to join our enthusiastic, dedicated team of automotive service professionals! This is an ideal role for someone looking to break into the automotive service sector and create a career.

If you’re looking for a new opportunity in an organization that is filled with career growth opportunities, then the Junior Warranty/CRM position at BMW/MINI Victoria might be the next career choice for you!

Why work with us?

• Competitive compensation package
• Medical and dental benefits
• Employee Family Assistance Program
• Free on-site parking
• Monthly transit pass
• Exceptional career growth and professional development opportunities
• “Drive your own brand” purchase plans at our luxury dealerships
• Personal, friends, and family discounts at the Villa Eyrie Resort, the Cowichan River Lodge, and our world-class Motorsport Circuit
• Corporate hotel rates
• A fun, positive team environment
• And so much more…

What you will do…

• Assess codes, invoice, and submit all warranty claims, and maintain warranty control and rectify warranty schedules for the accounting department
• Ensure warranty return parts are correctly tagged, shelved, and secured
• Sort and ship warranty parts returns when necessary, and report payment discrepancies to the Service Manager
• Inform staff of warranty procedure changes and maintain files
• Follow established processes for all incoming service appointment phone calls and emails, outgoing service reminders, outgoing appointment reminders and customer call backs
• Assist all departments by focusing on productivities, efficiencies, and client satisfaction established by GAIN and each of its manufacturers
• Ability to upkeep customer database and pull required sales and service reports
• Establish lists and reports for sales and service to generate sales
• Maintain organization and privacy compliancy for all customer lists and databases

What you will need to be part of our great team . . .

• Post-secondary diploma/degree in any discipline or equivalent experience
• Warranty experiences an asset
• Basic knowledge of or the ability to understand the mechanics of a vehicle
• Excellent interpersonal, presentation and relationship building skills
• Strong organizational and prioritization skills with the ability to multitask
• Strong attention to detail
• Excellent written and oral communication skill

GGL

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Education:

• DCS / DEC (preferred)

Experience:

• Administrative: 3 years (preferred)

Work Location: One location

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