Lethbridge Hearing Centre is looking for someone with advanced customer service skills to join our team as the full time Office Administrator.

The most important element of our front desk position is customer service and politeness. From booking new appointments to answering questions about hearing aids, every contact is important. As you will be handling a large part of our inbound communications, you'll need to be outgoing, personable, and willing to take the time to make sure client questions and concerns are answered thoroughly. Organization, compassion, and great conversational skills are vital.

In addition to being great with customers, proficiency in Microsoft Office (Outlook, Word, & Excel) and Quickbooks is required.

Duties of the position include but are not limited to:

· answering inbound calls

· booking appointments using online calendar

· greeting and registering customers

· cleaning of hearing devices (training provided)

· communicating with industry and health care professionals

· Working with Quickbooks

· preparing and sending outbound letters

· preparing and processing payments

· billing third parties such as WCB, AADL, DVA, and insurance companies

· managing office inventory

· regular cleaning the office (vacuuming, bathrooms, dusting etc.)

A criminal record check will be required.

Based on criteria and fit, our preference is to drop off resume and cover letter between 9:00 and 3:00 Monday- Friday, if this opportunity is for you or apply through indeed. Please note due to the high volume of applicants, we will only contact qualified candidates.

Application deadline is Dec. 21, 2022.

Job Type: Full-time

Salary: $19.00-$22.00 per hour

Benefits:

• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lethbridge, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative experience: 1 year (preferred)

Language:

• English (required)

Work Location: One location

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