Fleet Brake Parts and Service is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading best practices. More importantly, Fleet Brake is driven by talented, customer-focused people who value strong work ethics, innovation, and quality.

We are looking for the right candidate to fill the position of HD Parts Counter Sales to join our team at our St-Laurent, Quebec location.

Fleet Brake offers;

Competitive wages

Excellent Benefit Package

Retirement Pension Plan

Personal Protective Equipment Reimbursement

In house training from leading suppliers

Opportunity for growth

Safe work environment

Education Assistance Program

Key Responsibilities:

• Assist customers with heavy-duty parts questions and needs
• Take orders from walk-in customers, over the phone, and by email
• Provide excellent customer service to both shop and field technicians and assist at the counter with external parts.
• Clearly and effectively communicate product features, benefits, and warranty policy to customers
• Ensure all required paperwork is accurately completed including coding, costing, and pricing
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Wrap or bag merchandise for customers and assist in loading to their vehicle
• Demonstrate a positive, helpful attitude and show professionalism in conduct and appearance at all times
• Makes sure all internal requests for parts are billed on the service repair order.
• Prepare invoice, receives payment from retail customers, or obtain credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Help with shipping and receiving when required
• Help keep display areas clean and organized
• Be available at fiscal yearend to help with inventory
• Pick customer orders
• Be available to work a Saturday shift and be on-call after hours
• Adhere to Fleet Brake’s published policies and procedure
• Any other duties assigned by the supervisor not far outside my expertise and training.

Qualifications:

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Basic computer skills (Windows, Explorer, Outlook, knowledge of Karmak is an asset)
• Knowledge and experience in Heavy Duty parts
• Knowledge of Heavy Duty cataloging and/or inventory management systems
• Exceptional customer service and communication skills (both written & verbal)
• Ability to learn in a fast-paced retail sales environment
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Job Types: Full-time, Permanent

Salary: $40,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• Heavy Duty Parts Sales: 2 years (required)

Licence/Certification:

• Driver's License (preferred)

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