Reimbursement & Customer Experience Specialist Job at Bayshore HealthCare
ABOUT THIS ROLE:
Our Reimbursement & Customer Experience Specialist within the Diabetes Express department will
support patients by providing an ultimate customer experience. This fast paced and rewarding role is
ideal for self-motivated individuals who want to expand their experience in the health care industry.
Our mission is to go above and beyond with each interaction with our customers.
DAY IN THE LIFE:
completing Accident Reports for all direct reports who injure themselves on the job, within 24
hours of the incident.
- Managing inbound and outbound communication from customers, program stakeholders and
- Accurately processing orders from customers, stakeholders via phone, online portals, and live
- Managing requests for information and follow up on submissions pertaining to coverage
- Gather all pertinent and appropriate information from the customers to complete the necessary
- Assists the pharmacist in acquiring all required information from the customer for prescriptions
- Keeping detailed notes in the patient’s profile.
- Proactively offer financial assistance for patients when available.
- Communicates with patients regarding their account status and resolving billing issues.
- Perform basic customer account maintenance activities.
- Communicating with other departments as needed
- Act as a resource for program stakeholders, which include physicians, customers, and vendor
- Assist with data integrity and administrative duties as required.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to
completing Accident Reports for all direct reports who injure themselves on the job, within 24
hours of the incident.
- Maintains confidentiality of client and corporate information and discusses same only with
- Complete other tasks as requested
Job Qualification
WHAT YOU BRING TO THE TEAM:
- Excellent written and verbal communication skills in English
- Friendly and professional communication etiquette
- Minimum 2 years of Canadian public and private reimbursement navigation within a patient
- Understanding of provincial and private coverage criteria
- Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, VOIP telephony,
- Minimum of 35 WPM typing speed
- Ease with working independently, “playing detective,” making decisions using sound judgment,
- Ease with working in a paperless environment.
- Be flexible to work between the hours of 8am – 8pm Monday to Friday (EST)
- Be available to work on Saturdays on a rotational basis
- Are reliable and must have outstanding attendance/punctuality
- Have excellent multi-tasking, organizational and time management skills, including attention to
- Can work independently and within a team setting with highly developed interpersonal skills.
- Enjoy and thrive on fast-paced environments.
- Can learn and adapt quickly to new processes and requests.
- Familiarity with PIPEDA and how it applies in a confidential patient environment.
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