In operation since 1994 and the recipient of both the Canada’s Best Managed Companies and Canada’s Most Admired Corporate Culture awards, Book Outlet is one of Canada’s largest bookstores – and truly a reader’s paradise – with over 45,000 sq. ft. of space and a vast inventory of puzzles, activity sets, toys, and a selection of 40,000+ brand new books for up to 90% off.

At Book Outlet we believe that reading is at the heart of enchanting the mind, and it is our shared responsibility to bring this purpose to life – one book at a time. Our culture and everything that we do is guided by this core purpose as well as our values:

• WE NOT ME – we understand that success is fleeting if we don’t put others first
• KICK SOME MOON DUST – we believe that the key to greatness is to be willing to go where no one has ever gone before
• RIDE TOGETHER. WIN TOGETHER – we believe that the whole TEAM is greater than the sum of its individual players and Together Everyone Achieves More
• WE EAT THE STINKY CHEESE – we have a curious mind, and never stop learning
• WAKE UP. BE AWESOME. REPEAT – we believe that working hard is the result of a great attitude and passion for living each day at our best, and
• NO DONKEYS – we know that life is too short to work with, or do business with, those that think and act like donkeys.

We are looking to grow the Book Outlet family with enthusiastic and driven individuals who share our values and passion for achieving results within an environment of continuous growth and innovation.

To learn more about Book Outlet., please visit our website at: https://bookoutlet.ca/Retail

Our Opportunity

We have an opportunity available for a permanent, full-time, Retail Sales Associate at our St. Catharines retail store, located at 340 Welland Avenue. We are looking for someone who is outgoing, has a passion for books and reading, can actively communicate their love of books and is keen to make a positive contribution to our team.

Responsibilities:

• Provide a high level of prompt and friendly customer service by engaging and inspiring our customers on the sales floor
• Develop and maintain a positive company image by efficiently and accurately interacting with customers
• Demonstrate sincere empathy and patience with all customers
• Carry out cashier duties
• Maintain a clean and organized storefront
• Leverage our product to tell stories
• Curate specific product collections for each customer you meet
• Replenish product on displays and shelves
• Uphold safe work practices in accordance with Book Outlet’s Health and Safety Program
• Other related responsibilities as required, including some light warehouse and cleaning duties, such as team member and public washrooms
• Assumes the role of Manager on Duty if Retail Store Manager and Assistant Retail Store Manager are not available

People and Culture:

• Model Book Outlet’s values in all that you do and hold others accountable in maintaining the integrity of them
• Enable Book Outlet’s purpose-driven culture of Enchanting the Mind, that is values-aligned, family friendly, high-performing, and innovative; and recognize team members who are consistently contributing to this culture
• Ensure everyone is pulling together in the same direction and that you are prioritizing departmental and individual goals
• Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability
• Provide meaningful feedback to your team

Qualifications, Skills and Abilities:

• 2+ years’ retail sales experience
• OSSD or equivalent
• High-energy, friendly personality, and a positive attitude
• Punctual and strong work ethic
• Basic computer skills
• Agility/Multi-tasking skills
• Hands-on and eager to lead by example
• A desire to grow and continually learn
• Logical thinking and prioritizing skills
• Enjoy working with the public and problem solving
• Ability to effectively work independently and in a team environment
• Excellent interpersonal and communication skills
• Ability to objectively interpret and grasp unique situations based on varying customer behavior
• Willingness to become a subject matter expert

Now that you’ve read through all of the job details, here’s the really good part (like the climax of a novel!). What are you going to get out of working with us? That’s easy!

• A fun and unique environment! – Did you know that we’re an independent bookstore? That’s right, we are the one and only Book Outlet!
• A FANTASTIC employee discount. Remember, it’s not hoarding if it’s books! And at our store, books are fun, for less!
• Get call-outs from your colleagues and leaders on our recognition platform for BEING AWESOME and KICKING SOME MOON DUST!
• Benefits – Health and Dental and Employee Family and Assistance
• Job opportunities – Book Depot, our main office and distribution facility, holds endless possibilities for trying new things!
• Advanced learning with Book Depot University (BDU), which offers in-house courses to let you expand your mind and skills even more!
• And many other fun things in store!

Other Considerations:

Please note this position is located at our St. Catharines retail store location. This is a full-time position, and the successful candidate will be required to work shifts from Tuesday through Saturday.

We very much appreciate and thank you for your application and interest in Book Outlet., however, only those individuals selected to participate in our interview process will be contacted. We will keep all resumes received for one year.

Book Outlet. is an equal opportunity employer and is committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations necessary.