As part of the TELUS Family, GoCo is a next-generation managed IT service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks, and Network Security.

We are on a journey to assemble multiple industry-leading players into the most agile and efficient provider in the Canadian market.

https://www.goco.ca/

Who are we seeking to join our team?

The Sales Administrator is an integral role in the support of sales, marketing, and customer experience. The person must have proficiency in general sales, knowledge of sales processes, and telecommunications and Information Technology product knowledge. The Sales Administrator’s primary objective is to support our partner sales channel in pricing, contract, and project tracking as well as supporting our customer’s ongoing voice & management network requirements. This is a hybrid role.

Responsibilities:

• Directly support our partner sales executives including supporting their sales & revenue objectives, and assisting with all sales-related matters on a day-to-day basis to ensure the Specialty Sales Manager(s) is successful
• Prepare proposals, quotations, contracts, and supporting documentation for the breadth of products and services offered by GoCo
• Engage, and work with, the greater account and solution teams to produce solutions, quotations, and proposals on behalf of the Enablement Directors
• Develop an understanding of the products and services that GoCo provides and effectively demonstrate to our clients how these products and services can provide value to them
• Establish effective relationships with internal & external Client stakeholders at the purchasing, operations, IT level and fulfillment levels
• Handling and forwarding of technical and operations questions or issues that may arise during a sales pursuit and managing appropriate customer expectations throughout the sales cycle. Act as liaison between our Project Managers & Sales team as required
• Support move, add, change contract requests
• Provide escalation and reporting support for our Sales & Enablement teams.

What you bring

• Strong interpersonal, analytical, persuasion, written communication, and telephone skills
• Information Management - understanding of requirements gathering and qualifying opportunities
• Industry Knowledge – basic knowledge and application of unified communications and managed network services
• Resources Management – effectively structures work, plan activities and takes responsibility to meet business goals
• Business Acumen – basic understanding of account goals and ability to apply concepts to drive short- and long-term goals aligned with account plans

Required Skills & Abilities:

• Motivation – a highly motivated, engaging, and able to work effectively within a team environment. A quick and eager learner with exceptional organizational and prioritization skills.
• Communication Skills – High level of skill in verbal and written communications including professional and confident telephone skills
• Customer Focus – excellent customer skills and presence as demonstrated by a customer-focused attitude
• Analytical skills – ability to assess a customer’s business problem and recommend appropriate solutions
• Computer Skills – Knowledge of MS office including word, advanced power-point, excel. Knowledge of Salesforce & Service Now would be beneficial. Ability to pick up additional systems and computer skills
• Negotiation and Conflict Resolution – ability to negotiate challenging situations with stakeholders
• Communication – capable of facilitating conference calls and handling sales activities over the phone. Fosters stability during change by ensuring open and ongoing communication.

Required Professional Designation/Certification:

Post-secondary education is preferred.

Required Experience:

• Minimum 1-year corporate sales (inside/outside) or sales administration experience preferably in telecommunications or IT solution sales
• Bilingual English & French an asset

NOTE: The health and safety of our team, customers and communities is paramount to GoCo. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

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  Please note that the selected candidate is required to successfully complete a background check.

Only candidates residing in Canada and in possession of the necessary status or valid work permit will be considered.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

Accessibility

GoCo is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.