The Flight Operations Administrator will be responsible for managing and maintaining all administrative processes and tasks for the Flight Operations department.

DUTIES AND RESPONSIBILITIES:

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  Manage sensitive information in a confidential manner, using discretion and judgment in administering and handling projects involving financial, competitive and other critical and sensitive information.
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  First point of contact for all Crew members for administrative support and guidance
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  Edit, author and format Flight Operations Admin Guide
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  Facilitate and track Pilot headcount in accordance with monthly attrition
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  Create all Crew surveys for input and feedback on departmental changes and policies
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  Prepare Crew communications where necessary on behalf of VP, Flight Operations (announcements, events, procedural changes, etc.)
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  Manage and track Flight Ops Admin expense reports
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  Coordinate Pilot and Cabin Crew Wing Ceremonies and other events
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  Liaise with Chief Pilot regarding scheduling infractions, prolonged illnesses, etc. of Pilot group
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  Coordinate with CP all administrative duties regarding pilot upgrades, base relocation and LOAs
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  Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

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  Other duties and projects as approved by the Director, Flight Operations

BEHAVIOURAL COMPETENCIES:

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  Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
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  Teamwork: Working collaboratively with others to achieve organizational goals.
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  Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
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  Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
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  Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
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  Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
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  Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
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  Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
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  People Leadership: Assuming a leadership role in helping others achieve excellent results.
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  Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

QUALIFICATIONS:

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  Strong organizational and communication skills
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  Ability to be flexible with working hours, including the ability to travel
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  Ability to multitask and manage a team, including Administrators and Pilot Recruitment Administrators
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  Ability to build and maintain solid business relationships with key pilot recruitment partners
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  Embodies and exhibits the Porter values in everyday work
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  Post-Secondary education is considered an asset

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  Mandatory COVID-19 Vaccination